Fair & Transparent Refunds

Refund & Cancellation Policy

Understanding our refund and cancellation terms for event tickets

Last updated: July 6, 2025

Free Events

Full refund available anytime before event

Paid Events

Refund terms vary by organizer policy

Processing Time

3-7 business days for approved refunds

General Refund Policy

At Unifesto, we understand that plans can change. Our refund policy is designed to be fair to both event organizers and participants while maintaining the integrity of the event planning process.

Important: Refund policies may vary by event organizer. Always check the specific event's refund policy before purchasing tickets.

Free Events

Full Cancellation Available

You can cancel your registration for free events at any time before the event start time without any charges.

Instant Cancellation

Cancellations for free events are processed immediately through your account dashboard.

No Penalties

There are no cancellation fees or penalties for free event registrations.

Paid Events

Standard Refund Timeline

More than 7 days before eventFull Refund Available*
3-7 days before event50% Refund Available*
Less than 3 days before eventNo Refund Available*

*Subject to event organizer's specific refund policy

Processing Fees

  • Payment gateway charges (2-3%) are non-refundable
  • Platform service fees may be deducted from refunds
  • Organizer-specific processing fees may apply

Event Cancellation by Organizer

Full Refund Guarantee

If an event is cancelled by the organizer, all participants receive a full refund including all fees.

Automatic Processing

Refunds for organizer-cancelled events are processed automatically within 3-7 business days.

Email Notification

You'll receive immediate notification via email with refund details and timeline.

How to Request a Refund

1

Login to Your Account

Access your Unifesto account and navigate to "My Tickets" section.

2

Select Event

Find the event you want to cancel and click on "Request Refund" button.

3

Submit Request

Fill out the refund request form with reason for cancellation and submit.

4

Wait for Processing

Our team will review your request and process the refund according to the policy terms.

Important Notes

Organizer-Specific Policies

Each event organizer may have their own specific refund policy that supersedes our general policy. Always check the event-specific terms before purchasing.

Non-Refundable Items

  • • Payment gateway transaction fees
  • • Convenience charges
  • • Third-party service fees
  • • Processing charges for international transactions

Refund Timeline

Approved refunds typically take 3-7 business days to reflect in your account. The exact timeline may vary depending on your bank or payment method.

Need Help with Refunds?

If you have any questions about our refund policy or need assistance with a refund request, our support team is here to help.